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For anyone involved in supportingĀ customers of any non-trivial commercial software product, it is very important to understand the distinction between a product demo and product training.
Ideally, demos are pre-sales and training is post-sales. Read the rest of this entry »
In this posting, I will revisit the topic of analogies and explore how to create them. To begin creating an analogy, first reduce the target phenomenon to basic principles. Then find another, more familiar phenomenon with similar basic principles. Read the rest of this entry »
Probably the most important thing to do when designing a training course is to determine whether or not there will be any “hands on” exercises. It’s best if there are; the most effective learning is by doing, not by seeing or listening. Read the rest of this entry »